Posts Tagged ‘Services’

Edmund Rucels, Director of Business Development, Gao RFID Inc. Will Discuss Advanced RFID Technology at the 2008 Financial Services Technology Forum

October 06, 2008 – Toronto, Canada – Edmund Rucels, Director of Business Development at GAO RFID Inc. will cover intelligent RFID technology widely used by a variety of financial enterprises at the 2008 Financial Services Technology Forum scheduled on October 28 & 29, 2008 at the Design Exchange in Toronto, Canada.

Ed is a senior technology executive. He has a combined 40 years of IT operations and RF sales and marketing experience. He was an executive with Canada’s leading telecommunications manufacturer where he directed data processing and global network strategy. Later, he was consultant to a number of technology startup companies. Prior to heading sales and marketing at GAORFID he was responsible for global market at Canada’s leading RF manufacturer where he directed international supply chain initiatives for the cold chain and seaports.

 

2008 Financial Services Technology Forum

The 2008 Financial Services Technology Forum focuses on new, cutting-edge enterprise applications and solutions that are sustainable, flexible, and increase profitability. This year’s event features over 30 interactive expositions and 20 engaging conference sessions presented to all corporate users, from service providers to small, medium and large businesses alike.

About WowGao Inc.

  

WowGao Inc. is an Event Management Company that organizes and manages internationally renowned conferences and expositions focusing on latest innovations and developments in Information Technology Industry since 2003. We have been honored with an award for our excellence. Our featured events are:

- 2008 Financial Services Technology Forum, October 28 & 29, 2008
- 2009 Government & Health Technologies Conference and Expo, April 28 & 29, 2009
- 2009 Wireless & Mobile Expo and Conference, June, 2009

- 2009 RFID Forum, June, 2009

For any media queries:

  October 06, 2008 – Toronto, Canada – Edmund Rucels, Director of Business Development at GAO RFID Inc. will cover intelligent RFID technology widely used by a variety of financial enterprises at the 2008 Financial Services Technology Forum scheduled on October 28 & 29, 2008 at the Design Exchange in Toronto, Canada.

Register now for your complimentary All-Access Pass.

Visit http://e-financial.wowgao.com/registration/multiple

Ed is a senior technology executive. He has a combined 40 years of IT operations and RF sales and marketing experience. He was an executive with Canada’s leading telecommunications manufacturer where he directed data processing and global network strategy. Later, he was consultant to a number of technology startup companies. Prior to heading sales and marketing at GAORFID he was responsible for global market at Canada’s leading RF manufacturer where he directed international supply chain initiatives for the cold chain and seaports.

 

2008 Financial Services Technology Forum

The 2008 Financial Services Technology Forum focuses on new, cutting-edge enterprise applications and solutions that are sustainable, flexible, and increase profitability. This year’s event features over 30 interactive expositions and 20 engaging conference sessions presented to all corporate users, from service providers to small, medium and large businesses alike.

  

About WowGao Inc.

  

WowGao Inc. is an Event Management Company that organizes and manages internationally renowned conferences and expositions focusing on latest innovations and developments in Information Technology Industry since 2003. We have been honored with an award for our excellence. Our featured events are:

- 2008 Financial Services Technology Forum, October 28 & 29, 2008
- 2009 Government & Health Technologies Conference and Expo, April 28 & 29, 2009
- 2009 Wireless & Mobile Expo and Conference, June, 2009

- 2009 RFID Forum, June, 2009

For any media queries:

  

Director of Marketing,

416-292-0038 ext 812

attendee@wowgao.com

 

Mobile phone shops delivering unmatchable services to the customers

They are very much the priority visit before buying a Mobile Phones for a customer. Initially, mobile phone shops have no competition as only company owned shops were selling the handsets in the market but soon that has been taken over by the mushrooming proprietary business units. If you go down on the street you will find both kind of shops, one that is displaying only specific brand of product or mobile handset and one which has all kind of handset – brand and model – which makes it more attractive to customers as they can compare different mobile phones with other makers.

However these Mobile Phone Shop not only provide the mobile handsets at their stores but they also sell accessories related to the handsets. The mobile phone shops make it easy for the customers to get their choice of handset after confirming the deal. It also satisfies them which could not be possible if he/she buys it online. The mobile phone shops also provide the customers with the carrier’s best possible offers as they collaborate with them to bring more and more customers to their customer base. Most of the mobile handsets come with contract so mobile phone shops put the offers on the display for the customers to chose from that and it helps them to get the best mobile phone deals.

The recent competition among the mobile handset makers and mobile phone carriers has raised better opportunities for the customers. More competition means better mobile phone deals for the customers as to attract more users they offer gifts and benefits on mobile phone handsets. The mobile phone shops easily convey the offers to the customers as it is handled by the sales guys who personally assist every customer and listen to their queries to solve the issues once and forever for the customer. The mobile phone shops are a blessing for the customers, if they have not been there, it would have been difficult to distribute the mobile phones among the customers.

However before you buy a handset you are advised to go around and look at few outlets to find the best offer on the mobile phone because it is possible that you get some price difference between two mobile phone shops. Although they are specific in dealing with one carrier and one manufacturer, still there are certain mobile phone shops which offer a variety of handsets from different manufacturers like Nokia, Sony Ericsson, Samsung, LG, HTC, BlackBerry Mobile Phones and other handset makers and also get you the services from all the top service providers like Vodafone, AT&T, T-Mobile, 3Mobile and others.

The Right it Stuff: Finding and Working With the Best Information Technology Services Partner for your Small Business

Do you often feel stuck in the computer abyss when it comes to managing your company’s needs for web or information technology services? Businesses with fewer than 50 or 60 employees often find themselves struggling to keep pace with their basic web and computer support services and miss out on effective small business IT solutions.

Without the guidance of an information technology services provider, small businesses can end up wasting time and money on computer support services because they aren’t in touch with the best technology tools and practices for small business IT solutions. Even zero-employee companies can benefit immensely from a computer support services partner who shows them how to standardize their practices, save money with the right hardware or software and develop effective websites.

Putting Out Fires – Who Needs Dedicated Computer Support Services Anyway?

The approach often taken by small organizations when it comes to information technology services is one of putting out fires. No one has time to update the website, the network is cobbled together with wiring strung across the floor, and you’re not sure when the last backup really ran. Then, a hard drive starts going click-click. You call that guy you occasionally use for computer support services, “Joe-I-Fix-Anything-PCs,” to get the computer booting. That’s when to your horror you discover that the tape in the drive since last Tuesday wasn’t really backing up and the click-click is the sickening sound of your QuickBooks data being eaten by the dying hard drive.

There is a Better Way: A Solutions Partner for Web and Information Technology Services

It isn’t that “Joe” can’t spot you some quick computer support services and get you up and running again. It’s the point that the “bargain” hard drive failed without warning, your data wasn’t backed up and you didn’t even have a centralized data management practice to begin with. Wouldn’t it have been great to avoid all the headaches by using best-practice guidelines for business management and making informed purchase decisions? That’s where a good small business IT solutions provider comes in, not only to avoid disaster but to save money. For example QuickBooks could be integrated with your shipping and credit card processing which saves three employees 30 hours a week in order fulfillment. Then you might implement a web solution for online orders which integrates with QuickBooks. A good information technology services partner makes computer support services a value proposition.

Small Business IT Solutions – Hiring a Partner

So what’s the best way to find a great web or information technology services partner to work with and then get the most out of that relationship?

1. Look for a company that specializes in small business IT solutions

Computer support services companies that specialize in small business will be more in tune to your particular needs and challenges. They will understand budgetary constraints for computer support services and the need to use resources very efficiently. Because technology developers and manufacturers are now seeing a large and relatively untapped market of small business customers, there are some terrific tools emerging for small organizations. A technology partner focused on small business IT solutions and information technology services will help your company grow and succeed.

2. Do you need a local information technology services partner?

Not necessarily. If the goal here is to find a provider of information technology services to help you manage your website, make purchase decisions and facilitate projects, it doesn’t have to be local. With sophisticated remote tools and web-based collaboration, many problems and projects can be addressed remotely. The key is to find a good fit. For onsite service such as network installation or hardware swaps, a good solutions partner can identify and schedule local computer support services as needed or works with a nationwide network experts for repairs, rollouts or other onsite computer support service. If the company isn’t local, ask what provisions it has in place for onsite service.

3. Personalized computer support services

One of the stigmas attached to the tech industry and a common complaint about providers of computer support services is lack of personalization. A good provider of information technology services wants to get to know you, your processes and your employees. The staff should ask questions about what your company does and who the key contacts are to gain a feel for your organization’s culture. Likewise, access to the provider’s staff and resources is equally important. The relationship is going to be much more effective when that company has a mandate for personalized service and an open door to communications.

4. Due diligence

Think of hiring a solutions partner for information technology services like you would hiring someone for your staff. Look for a company that is seeking a long-term partnership. Ask for references. Then find out how long the company has been in business, who you will have access to for a problem or project and how the provider charges for its computer support services.

5. Cohesive approach and good facilitation

The partner that you select should want to take a cohesive approach to understanding your business or organization and help you come up with a customized plan for your technology and web needs, be it a long-range strategy or a specific project. The difference between “Joe-I-Fix-Anything-PCs” and a provider of complete information technology services and solutions is someone who can do a good discovery about your organization and its goals, facilitate the project and help bring together providers for the components outside their expertise. Also, a one-stop shop can provide you with benefits. Keeping your hardware and software purchases, web and computer support services together can provide you economies of scale combined with the convenience of single point of support and access to someone who knows your business.

How to Get the Most Out of the Relationship

6. Identify key problems, goals and areas to improve efficiency

Once you partner with a provider of information technology services and solutions, the first and most important step is an analysis of problems. The more you can communicate about your company, current practices and areas to improve, the more effective your solutions partner can be in coming up with a computer support services plan designed to keep things running smoothly, maximize your assets and move your organization forward.

7. Set up best practices

Typically the biggest challenge small organizations face in being successful is getting out of their own way, seeing the big picture and making the changes necessary for improvements to happen. A good small business IT solutions partner can help you set up best practices to get most out of your investment in information technology services. However, making sure those practices are implemented and followed rests squarely on your shoulders, not on those of your computer support services provider.

8. Avoid costly mistakes – Don’t make impulse purchases

Whereas large companies tend to have a formal evaluation and approval process in place for making technology purchases, many smaller organizations make impulse purchases. Let the company you’ve hired for information technology services do its job and provide you its expertise on purchases. If the company resells hardware and software at competitive rates, purchasing from it can be worthwhile. You’ll have a single point of purchase for computer support services, and the company can recommend hardware and software from manufacturers it has partnerships with and expertise on as well. All of that translates to added benefit to you.

9. Choose managed information technology services designed for business

Small organizations have a tendency to operate off the cuff, looking for freebies or grabbing cheap services not really designed for business. This approach to information technology services can come back to bite you. If you want to grow your business, approach your needs for computer support services like a bigger organization would. If your IT partner makes recommendations on computer support services that you think you can find cheaper elsewhere, take a hard look at what you are getting and how it can really benefit your business. Once you weigh all the benefits, you may find the value to your business growth and offerings far outweighs the cost.

10. Can I still do it myself?

Working with a good provider of information technology services doesn’t mean you can’t do anything yourself. In fact, a reputable and innovative IT company should educate you on how to better manage your technology needs and investments. There are still a lot of day-to-day tasks you can and should do within your organization, depending on your skill level, time and desire. The point is to keep your computer support services partner in the loop and use their expertise and input on major technology decisions.

Conclusion

So, what’s in it for you? By partnering with a provider of information technology services, you’ll find a more thought out, comprehensive approach to small business IT solutions that can increase efficiency, save you money, generate revenue, and help your business

Top 10 Companies in Canada Information Technology Services Industry: IT Spending Predictor 2010

This databook provides estimates of IT spending for the top 10 companies in the Canadian Information technology services industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope

*The top 10 companies in the Canadian information technology services sector in terms of IT spending

*A breakdown of the estimated IT budget by technology for each of the top 10 companies

*A breakdown of the estimated IT budget by channel for each of the top 10 companies

*Details of IT services contracts by company where available

Highlights

The top 10 companies in the Canadian information technology services industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 28% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for 30% of the total estimated IT spending by these companies. CGI Group Inc. remained the leading company in terms of IT spending, followed by MacDonald, Dettwiler and Associates Ltd. and I.M.P. Group International, INC.

Reasons to Purchase

*Gain insight into IT budget breakdown of top10 companies in Canadian information technology services industry and identify notable areas of allocation

*Identify organizations with top IT expenditures in your target markets

*Leverage IT spending pattern information to tailor account targeting based on company demographics

Table of Contents :
OVERVIEW 1
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 10
Reasons to purchase 10
Definitions 10
CANADIAN INFORMATION TECHNOLOGY SERVICES INDUSTRY: ESTIMATED SPENDING ON IT 13
Overview 13
Estimated spending by technology segment 15
Estimated IT spending by channel 17
CGI GROUP INC. 19
Budget overview 19
CGI Group Inc., estimated spending on IT 20
CGI Group Inc., estimated IT spending by channel 24
CGI Group, IT Contracts 26
MACDONALD, DETTWILER AND ASSOCIATES LTD. 28
Budget overview 28
MacDonald, Dettwiler and Associates Ltd., estimated spending on IT 29
MacDonald, Dettwiler and Associates Ltd., estimated IT spending by channel 33
I.M.P. GROUP INTERNATIONAL, INC 35
Budget overview 35
I.M.P. Group International, INC, estimated spending on IT 36
I.M.P. Group International, INC, estimated IT spending by channel 40
PASON SYSTEMS INC. 42
Budget overview 42
Pason Systems Inc., estimated spending on IT 43
Pason Systems Inc., estimated IT spending by channel 47
DIVESTCO INC. 49
Budget overview 49
Divestco Inc., estimated spending on IT 50
Divestco Inc., estimated IT spending by channel 54
CYBERPLEX INC 56
Budget overview 56
Cyberplex Inc, estimated spending on IT 57
Cyberplex Inc, estimated IT spending by channel 61
Q9 NETWORKS INC. 63
Budget overview 63
Q9 Networks Inc., estimated spending on IT 64
Q9 Networks Inc., estimated IT spending by channel 68
MEDIAGRIF INTERACTIVE TECHNOLOGIES INC. 70
Budget overview 70
Mediagrif Interactive Technologies Inc., estimated spending on IT 71
Mediagrif Interactive Technologies Inc., estimated IT spending by channel 75
CAPGEMINI CANADA INC 77
Budget overview 77
Capgemini Canada Inc, estimated spending on IT 78
Capgemini Canada Inc, estimated IT spending by channel 82
ASSET INC 84
Budget overview 84
Asset Inc, estimated spending on IT 85
Asset Inc, estimated IT spending by channel 89
APPENDIX 91
Methodology 91
Further reading 92
Disclaimer 93

LIST OF FIGURES
Figure 1: Top ten companies in the Canadian information technology services industry, estimated spending on IT ($ m), 2009 and 2010 13
Figure 2: Top ten companies in the Canadian information technology services industry, estimated spending by technology segment ($ m), 2009 15
Figure 3: Top ten companies in the Canadian information technology services industry, estimated spending on IT by channel ($ m), 2009 17
Figure 4: CGI Group Inc., estimated spending by IT segment ($ m), 2009 20
Figure 5: CGI Group Inc., estimated spending by IT sub-segment ($ m), 2009 22
Figure 6: CGI Group Inc., estimated spending on IT by channel (%), 2009 24
Figure 7: MacDonald, Dettwiler and Associates Ltd., estimated spending by IT segment (%), 2009 29
Figure 8: MacDonald, Dettwiler and Associates Ltd., estimated spending by IT sub-segment ($ m), 2009 31
Figure 9: MacDonald, Dettwiler and Associates Ltd., estimated spending on IT by channel (%), 2009 33
Figure 10: I.M.P. Group International, INC, estimated spending by IT segment (%), 2009 36
Figure 11: I.M.P. Group International, INC, estimated spending by IT sub-segment ($ m), 2009 38
Figure 12: I.M.P. Group International, INC, estimated spending on IT by channel (%), 2009 40
Figure 13: Pason Systems Inc., estimated spending by IT segment (%), 2009 43
Figure 14: Pason Systems Inc., estimated spending by IT sub-segment ($ m), 2009 45
Figure 15: Pason Systems Inc., estimated spending on IT by channel (%), 2009 47
Figure 16: Divestco Inc., estimated spending by IT segment, 2009 50
Figure 17: Divestco Inc., estimated spending by IT sub-segment ($ m), 2009 52
Figure 18: Divestco Inc., estimated spending on IT by channel (%), 2009 54
Figure 19: Cyberplex Inc, Inc., estimated spending by IT segment (%), 2009 57
Figure 20: Cyberplex Inc, Inc., estimated spending by IT sub-segment ($ m), 2009 59
Figure 21: Cyberplex Inc, Inc., estimated spending on IT by channel (%), 2009 61
Figure 22: Q9 Networks Inc., estimated spending by IT segment (%), 2009 64
Figure 23: Q9 Networks Inc., estimated spending by IT sub-segment ($ m), 2009 66
Figure 24: Q9 Networks Inc., estimated spending on IT by channel (%), 2009 68
Figure 25: Mediagrif Interactive Technologies Inc., estimated spending by IT segment (%), 2009 71
Figure 26: Mediagrif Interactive Technologies Inc., estimated spending by IT sub-segment ($ m), 2009 73
Figure 27: Mediagrif Interactive Technologies Inc., estimated spending on IT by channel (%), 2009 75
Figure 28: Capgemini Canada Inc, estimated spending by IT segment (%), 2009 78
Figure 29: Capgemini Canada Inc, estimated spending by IT sub-segment ($ m), 2009 80
Figure 30: Capgemini Canada Inc, estimated spending on IT by channel (%), 2009 82
Figure 31: Asset Inc, estimated spending by IT segment, 2009 85
Figure 32: Asset Inc, estimated spending by IT sub-segment ($ m), 2009 87
Figure 33: Asset Inc, estimated spending on IT by channel (%), 2009 89
Figure 34: Research methodology 91

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 11
Table 2: Definitions: channels 12
Table 3: Top ten companies in the Canadian information technology services industry, estimated spending on IT ($ m), 2009 and 2010 14
Table 4: Top ten companies in the Canadian information technology services industry, estimated spending by technology segment ($ m), 2009 16
Table 5: Top ten companies in the Canadian information technology services industry, estimated spending on IT by channel ($ m), 2009 18
Table 6: CGI Group Inc., IT budget estimates (%), 2009–10 19
Table 7: CGI Group Inc., IT budget by estimated entity (as % of overall IT budget), 2009 19
Table 8: CGI Group Inc., estimated spending by IT segment ($ m), 2009 21
Table 9: CGI Group Inc., estimated spending by IT sub-segment ($ m), 2009 23
Table 10: CGI Group Inc., estimated spending on IT by channel ($ m), 2009 25
Table 11: IT Contracts: CGI Group – Bell Mobility 26
Table 12: MacDonald, Dettwiler and Associates Ltd., IT budget estimates (%), 2009–10 28
Table 13: MacDonald, Dettwiler and Associates Ltd., estimated IT budget by entity (as % of overall IT budget), 2009 28
Table 14: MacDonald, Dettwiler and Associates Ltd., estimated spending by IT segment ($ m), 2009 30
Table 15: MacDonald, Dettwiler and Associates Ltd., estimated spending by IT sub-segment ($ m), 2009 32
Table 16: MacDonald, Dettwiler and Associates Ltd., estimated spending on IT by channel ($ m), 2009 34
Table 17: I.M.P. Group International, INC, IT budget estimates (%), 2009–10 35
Table 18: I.M.P. Group International, INC, estimated IT budget by entity (as % of overall IT budget), 2009 35
Table 19: I.M.P. Group International, INC, estimated spending by IT segment ($ m), 2009 37
Table 20: I.M.P. Group International, INC, estimated spending by IT sub-segment ($ m), 2009 39
Table 21: I.M.P. Group International, INC, estimated spending on IT by channel ($ m), 2009 41
Table 22: Pason Systems Inc., IT budget estimates (%), 2009–10 42
Table 23: Pason Systems Inc., estimated IT budget by entity (as % of overall IT budget), 2009 42
Table 24: Pason Systems Inc., estimated spending by IT segment ($ m), 2009 44
Table 25: Pason Systems Inc., estimated spending by IT sub-segment ($ m), 2009 46
Table 26: Pason Systems Inc., estimated spending on IT by channel ($ m), 2009 48
Table 27: Divestco Inc., IT budget estimates (%), 2009–10 49
Table 28: Divestco Inc., estimated IT budget by entity (as % of overall IT budget), 2009 49
Table 29: Divestco Inc., estimated spending by IT segment ($ m), 2009 51
Table 30: Divestco Inc., estimated spending by

10 Reasons Your Small Business Needs A Technology Services Provider

Can your small business get both affordable professional-class IT service and peace of mind? The secret lies in having a technology services provider handle your technical solutions.

To stay competitive, small businesses must make the most of current technology. But it’s expensive, time consuming, and inefficient to maintain a full-time IT department like larger companies. A true Professional Technology Services Provider offers on-demand talent, depth of experience, deep resources and huge economies of scale. Here are the top 10 benefits you’ll see.

Benefit #1: Stay Focused On Core Business Functions

People are happiest doing what they do best. And they get frustrated by tasks that distract them from it. Researching solutions, implementing new technology and fixing IT-related problems are extremely inefficient for non-IT professionals. Free up internal staff for revenue-generating functions and the business of business.

Benefit #2: Tap Economies Of Scale And Purchasing Power

Due to a single focus on IT, sechnology services providers achieve greater efficiencies and economies of scale. They consolidate purchasing power and have access to deep and broad knowledge bases. Using developed best practices, tasks are completed more efficiently than small businesses can do on their own. The means real cost savings– both in time and money.

Benefit #3: Reduce Cost and Control Operating Expenses

The business value of technology services providers results in very hard dollar savings. In almost all cases, small businesses will spend 25% to 50% less than the cost of even one mid-level IT professional. Then take recruiting, training, vacation, sick days, turnover and other management issues out of the equation to see even more savings. Costs are budgeted, predictable and controlled.

Benefit #4: Access Highly Specialized Talent

Small businesses cannot cost effectively achieve the scale and flexibility to properly support their technology environments. Even a very experienced and dedicated IT employee has limits to skills and avenues for help. Professional technology services providers offer access to teams of IT specialists that deliver the cross-sectional IT knowledge needed to provide both on-going and critical support for small business networks.

Benefit #5: Get Services On-Demand

Many small businesses face the challenges of growth and the burden of scaling back. Both cases present a genuine HR problem when relying on in-house IT resources. Small businesses need the agility of just-in-time resources for emergencies and the flexibility to adjust technology support levels. With a professional technology services provider, sudden changes won’t affect the livelihood or morale of employees.

Benefit #6: Help Employees Innovate and Stay Productive

Communication, collaboration, and knowledge sharing allows employees to innovate. These capabilities are delivered through a multitude of technologies including file servers, central databases, broadband connectivity, mobile platforms, email communications, and many others. However, true productivity and business benefit can only be realized when this complex technology is properly planned, implemented and maintained. The best practices and comprehensive experiences around planning, implementing and maintaining such systems allow technology services providers to successfully deliver these productivity improvements.

Benefit #7: Reduce Downtime

Even a few minutes of systems downtime carry enormous business costs. Maximizing uptime must be a high priority. Small businesses can longer afford issues with internet connectivity, email communications, corrupt data or systems failure-the cost of reacting to these events is just too high. Professional technology services providers offer planned, measured approaches to pro-active systems maintenance, security, backup and disaster recovery.

Benefit #8: Get A Technology Edge Over Competitors

Don’t just level the playing field: take advantage of new technologies for a competitive advantage. Technology services providers keep up with the latest solutions through ongoing training and real-world experience. They know how to implement the latest hardware, software, and network applications available. Just as important: they know which technologies are not worth the investment.

Benefit #9: Attract and Retain Employees

Employees want to work in an environment where their computers are up and running. Employees want to be competitive with their rivals and they want the technology tools that really help them deliver. Potential new talent will weigh your company’s technology prowess. Utilizing a professional technology services provider allows small businesses to meet these expectations and increases the ability to attract and retain employees.

Benefit #10: Access Otherwise Unavailable Vendor Support

Access to manufacturers is crucial in effectively supporting complex technology. When available, technology manufacturers traditionally provide basic or unreliable direct end-user support. With a well-established professional technology services provider, small businesses enjoy the benefits of priority access to Microsoft, Cisco and thousands of other technology vendors.